HighRoad Help
Choose a product, search the common questions, or write to a real person. Release status and privacy details are stated plainly — including when an app is still in beta.
Each card opens the support notes and exact privacy links for that product. No generic advice disguised as an answer.
Local file search, disk insight, and careful cleanup for macOS.
macOS permission is needed to index folders you choose. File content stays on the Mac; it is not uploaded to HighRoad for indexing.
Send the macOS version, affected folder, and exact message to ScoutBar support. Do not attach private file contents.
On-device image and video generation on Apple silicon.
Compatible generation models are downloaded separately so you can choose the model and storage cost. After setup, supported generation runs locally.
Check the model format, free storage, and the app requirements first. Then send the model name and the exact error to support.
Structured conversations across local or user-connected models.
No. Choose and download compatible GGUF models separately. A 3B or 7B quantised model is a sensible starting point; available memory limits how many agents can run together.
Local-model sessions remain on the Mac. If you configure OpenRouter, the content needed for that request goes to the selected cloud provider, not to HighRoad for model inference.
Market research and scenario analysis, currently in private beta.
No. Chartwright is a research tool. Its sources, simulations, and model output can be incomplete or wrong and must not replace professional judgement.
Use the access route shown on the product page or contact support. Pricing and availability remain beta information until a public release is verified.
A local-first document workspace with cited answers.
No. Parsing, indexing, and search are local by default. Content leaves the Mac only for a cloud model or connector you deliberately configure.
Encrypted, damaged, or unusually encoded files may need another parser. The PaperMind support page has format-specific guidance.
A self-care pet that can reflect selected HealthKit activity.
Only the categories disclosed in the app and approved by you. The current implementation reads authorised data and does not sell it or use it for advertising.
The current build uses Apple’s on-device Foundation Models where available and local fallback responses otherwise. It does not send chats to a HighRoad-hosted model API.
Local-first genealogy work on the Mac.
The current release candidate supports GEDCOM 5.5 and 5.5.1 import and export. Keep an original backup before moving a large archive between genealogy tools.
Core project work is local. Optional model downloads, FamilySearch access, and iCloud snapshot features use the network only when invoked.
Breathing, meditation, sleep, and wellness tools for iPhone.
No. It is a wellness product and is not intended to diagnose, treat, cure, or prevent a condition. Seek qualified medical care for health concerns.
For an App Store subscription, use Apple ID → Subscriptions in Settings. Confirm that the product is publicly available before relying on any pre-release plan or price shown in development material.
Wardrobe planning and on-device clothing tools, currently in beta.
No. The bundled image tools process wardrobe photos on the device. Optional weather, purchases, and opt-in diagnostics have separate, disclosed network flows.
A bounded styling engine ranks combinations from your wardrobe using your profile, occasion, local feedback, and optional weather — not a generative virtual try-on.
On-device AI companions with local conversation memory.
The current app design runs inference and memory locally on the iPhone. Optional models and style packs need a network connection when you choose to download them.
Email support with the iPhone model, iOS version, app version, and model name. Do not send private conversations unless necessary.
A Mac-first scenario intelligence workspace.
Local workspace functions stay on the Mac. Feeds, live sources, cloud models, and web connectors use the network only when configured or invoked.
No. Treat simulations as structured possibilities, not forecasts or professional advice. Verify sources and assumptions before making a decision.
Local song generation on Apple silicon, in release validation.
The compatible ACE-Step model is downloaded separately. Once installed, supported generation runs locally and completed songs remain in the local library.
Send the Mac model, unified memory, macOS version, model version, and generation settings to support.
Local speech-to-text and text-to-speech for macOS.
Yes. Engines and voices are downloaded when selected. Supported transcription and synthesis then run locally on the Mac.
Projects remain local unless you export or move them. See the dedicated support page for engine and format guidance.
A small interactive cat around the Mac menu bar.
No. The current build has no account and no behavioural analytics. Optional cosmetic purchases are handled through Apple.
Quit and reopen the app, then check menu bar space and macOS accessibility or input permissions if prompted. Include a short screen recording when contacting support.
An iPhone camera for lightning, movement, sound and motion-triggered capture.
Confirm one manual capture first, use the matching preset, tune sensitivity and cooldown, and validate on a physical iPhone. Detection and capture timing cannot be guaranteed.
The internal gallery is local by default. Photos export, native sharing and optional Cloud Upscale are separate user-initiated actions. See the dedicated support page for permission and provider checks.
The games catalogue policy applies unless a released title provides a more specific notice. App Store disclosures must match the exact shipping build.
Email support with the game name, device, OS version, and steps to reproduce the issue.
No matching help yet. Try an app name or email support@highroadsoftware.com.
Tell us which app you are using, what you expected, and what happened instead. We will route it to the right product context.
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