Get back to the shot.

Open iOS Settings → Privacy & Security → Camera and allow HyperCam Trigger. Return to the app and try a manual capture before any trigger. If the session still does not start, close and reopen the app, check available storage and temperature, then report the exact readiness message. Simulator uses a demo path and cannot validate real camera behaviour.

Start from the matching built-in preset. Lower sensitivity, add cooldown, keep the iPhone stable and remove moving reflections, screens or branches from the analysis area. For Lightning, aim only from a safe sheltered place and use the sky guard or a selected zone when available. For Sound, separate a sudden event from constant background noise.

Confirm the shutter reports ready, use a fast capture profile, avoid unsupported high-quality combinations for the first test and keep storage and thermal state healthy. Some RAW, bracketed, flash, maximum-resolution or boost workflows trade speed for quality. A trigger request cannot guarantee the final frame.

Allow Microphone access for sound-level triggers. Keyword detection also needs Speech Recognition access and Apple Speech availability for the current language. HyperCam waits until the audio engine genuinely starts before treating the route as armed. Apple may process keyword audio on its servers.

This is expected by default. HyperCam saves to its internal gallery first. Use the explicit Photos export button and allow add-only Photos access when prompted. Deleting a local item does not delete a copy already exported to Photos.

Cloud Upscale is optional and requires a compatible HTTPS endpoint and, where needed, a provider token. Run the in-app contract test, confirm the provider's request format and use a non-sensitive test image. Never email an API key. The chosen provider, not HighRoad, controls its service availability and data handling.

Confirm the iOS version supports that surface, add the HyperCam widget or control from the relevant system editor, and launch the main app once so iOS can register current intents. The Locked Camera Capture path requires iOS 18. Availability can vary by device, system settings and the final shipping configuration.

The public App Store products are not live yet. Once available, the Apple purchase sheet will show the current regional price and renewal terms before confirmation. Manage a subscription in Apple ID → Subscriptions. Use Restore Purchases in HyperCam while signed in to the Apple ID used for the eligible purchase. For refunds, use Apple's Report a Problem service.

Send the HyperCam version and build, iPhone model, iOS version, trigger mode and preset, steps to reproduce, expected result, actual result, exact message and whether the issue repeats. Attach a redacted field diagnostic or short screen recording only when useful. Remove faces, private locations, photo content, endpoint tokens and unrelated device data.