Contact support
Email support@highroadsoftware.com with your Mac model, macOS version, SongForge version and a short description of the issue. For generation or playback issues, include the model set you use and any error message.
Model setup
SongForge needs a compatible ACE-Step 1.5 GGUF model set. Model files require roughly 6–15 GB depending on quantization. Make sure enough disk space is available before downloading. If you already have compatible files, link them during setup.
Local generation
After model setup, normal standalone generation runs on your Mac. Loading the model and generating a track can take time; duration depends on your Mac, model and settings.
Library and playback
Generated tracks appear in the local Library. If a track will not play, use Reveal in Finder to check whether its audio file is still available. Keep a backup of your catalogue before moving or removing files.
Song export and Pro
The Mac App Store app includes three completed creations. A one-time SongForge Pro purchase unlocks continued creation and song export. Apple shows the applicable local price before purchase.
Restore SongForge Pro
SongForge Pro is tied to the Apple Account that bought it. On a new Mac or after reinstalling, sign in to the App Store with that account, open SongForge Settings or the Pro sheet and choose Restore Purchases. Refunds are handled by Apple through reportaproblem.apple.com.
Privacy
Model downloads, purchases and support links use the network. Read the SongForge privacy policy for the full local-processing boundary and documented exceptions.