ARCANA

Support

Updated 12 September 2026

Set up your space

Place your iPhone or iPad on a stable surface in even light. Keep your upper body and both hands visible. You can play seated if the gestures are comfortable. Take a break whenever you need one.

Cast your first spell

Enter the sanctuary and begin The First Ember. Close your fist, draw a line, then open your hand to cast Firebolt. The Spellbook explains all five gestures. The first encounter and practice with all spells are free.

If hands are not recognised

Move away from a bright window, improve lighting and bring both hands into frame. Check Camera permission in Settings. Close and reopen the game if another application is using the camera.

Purchases and restoration

Four additional encounters are unlocked through one permanent purchase. Use Restore purchases on the purchase screen with the same Apple Account. An unavailable price, cancelled purchase or pending approval does not remove free play.

Contact support

Email support@highroadsoftware.com with ARCANA, the app version, device, operating system and steps to reproduce the issue. Do not attach camera video or unnecessary personal data.