DressGenius Support
Getting help
DressGenius works locally on your iPhone and no account is required. For help with the app, access to a beta build, accessibility, or a suspected defect, contact support@highroadsoftware.com. We will use the information you send only to respond and resolve the request.
Purchases and subscriptions
Apple handles App Store billing, subscription management, cancellation, and refund requests. If you have already purchased an eligible DressGenius entitlement, open the app’s Pro or subscription screen and choose Restore Purchases. Use the same Apple ID that made the purchase.
- To manage or cancel a subscription, use your Apple ID subscription settings.
- For a refund request, contact Apple through its purchase-history or refund process.
- If Restore Purchases does not restore access, email support with the purchase date, product name, and the Apple receipt or transaction identifier if available. Do not send payment-card details.
Your data and privacy controls
Your wardrobe, photos, looks, and style preferences are stored locally on your device. From Settings in DressGenius you can use Export my data to create a portable copy, or Delete all my data to erase local app data. Deleting the app also removes local app data, subject to any device backups you control.
For questions about information held in a support conversation, or to exercise an applicable privacy right, contact support@highroadsoftware.com. See the Privacy Policy for the full description of data handling.
Before contacting support
- Update DressGenius and iOS to their latest available versions.
- Restart the app and, if needed, restart your iPhone.
- For weather issues, confirm that the optional location permission is enabled or select a place manually.
- For purchase issues, confirm the Apple ID and use Restore Purchases before contacting us.
Related documents: Terms of Use and Privacy Policy.